Quick answers about ordering, shipping, returns, and how Comparadar works. Can't find what you need? Email support@comparadar.com.
Ordering and shipping
Who sells and ships my order?
Comparadar, operated by NodiumTech LLC, is the seller of record. You check out with us, and we handle your order questions. The brand that makes the product ships it directly to you from within the United States.
How do I place an order?
Add products to your cart and check out on Comparadar. Payments are processed through Shopify Payments. You'll get an order confirmation by email, then a shipping confirmation with tracking when the brand ships your order.
When will my order ship, and how much does shipping cost?
Most orders ship within 1 business day. Shipping is calculated at checkout based on your items and address. We currently ship only to US addresses. If your order includes products from more than one brand, they arrive in separate shipments with separate tracking. See Shipping & Delivery.
Can I cancel my order?
We review cancellation requests manually. Email support@comparadar.com as soon as possible with your order number. If your order hasn't shipped, we'll do our best to cancel it. If it has shipped, you can return it within our 30-day return window.
Returns, refunds, and warranty
What is your return policy?
Return terms are set by the brand that ships your order, and we show them on every product page and on our Returns & Refunds page. Most of our brands accept returns within 30 days; Red Light Pro Devices allows 14 days. Items generally must be unused and in their original packaging, you usually pay the return shipping, and some brands charge a restocking fee. Email support@comparadar.com within the window and we will arrange the return authorization with the brand.
When will I get my refund?
We issue your refund after the brand receives your return. It goes back to your original payment method, and your bank or card issuer may take additional time to post it.
What if my item arrives damaged?
Inspect every box on delivery. If something is damaged, email support@comparadar.com as soon as possible with your order number and photos of the item, packaging, and shipping label. We'll work with the brand to arrange a return or replacement.
Who handles the warranty?
Every brand on Comparadar has authorized us as a retailer through Shopify Collective, so your purchase is an authorized purchase for warranty purposes. Products are covered by the manufacturer's written warranty; length and coverage vary by brand and product, and we show them on each product page as the manufacturer states them. Comparadar does not add a separate warranty. To claim, email support@comparadar.com with your order number and we'll connect you with the brand and confirm your purchase to them. We only list a product once the brand's warranty covers purchases made through Comparadar. Each product page links to the manufacturer's published warranty terms so you can read them before you buy, and we will email you the full text free of charge on request.
Prices and rankings
Do you price match?
Not currently. We don't offer price matching at this time.
How do you rank products? Can brands pay for a better spot?
We compare the specifications manufacturers publish, using the same fields for every product in a category, and we flag specs that are missing or unclear. Brands can't pay for rankings or placement. We also sell every product we compare, and we earn money when you buy through Comparadar. We haven't physically tested products yet. Read How We Compare and How We Make Money.
Health and contact
Is an infrared sauna or red light therapy device right for me?
We can't answer that for you. Not medical advice. Talk to your doctor before starting sauna or light therapy, especially if pregnant, have a heart condition, or take photosensitizing medication. Always read the manufacturer's instructions and safety warnings before use.
How do I contact you?
Email support@comparadar.com. We respond within 1 to 2 business days. For order issues, include your order number. Our mailing address is 5402 Renwick Drive, Suite 1022, Houston, TX 77081; it is not a returns address. See Contact Us.