Where we ship
We currently ship to addresses in the United States. Every order ships from within the United States.
Lead times vary by brand. Most orders ship within 1 business day. Some items are made to order or ship from the brand's own warehouse schedule (for example, Renew Red Light's Panorama and Max panels take 4–6 weeks, and PurRed orders ship in 6–10 business days). The expected lead time is shown on every product page under "Ships from".
Who ships your order
You buy from Comparadar, and the brand that makes your product ships it directly to you. If your order includes products from more than one brand, they will arrive in separate shipments with separate tracking.
Processing time
Most orders ship within 1 business day. Delivery time after that depends on the carrier, the product, and your location.
If your order is delayed: if we cannot ship within the time stated on the product page (or within 30 days of your order, if no time is stated), we will email you with the new expected ship date and offer you the choice to wait or to cancel for a full refund. If we cannot get your consent to the new date, we will cancel the order and refund you promptly. You can also cancel an unshipped order at any time by emailing support@comparadar.com.
Shipping cost
Shipping is calculated at checkout based on your items and delivery address. You'll see the total before you pay.
Tracking
When your order ships, you'll receive an email with tracking information. If you can't find your tracking email, check your spam folder, then contact us.
Large items
Saunas and other large items may arrive in big, heavy boxes. Before delivery:
- Check the dimensions on the product page and measure doorways, hallways, and stairs along the path to where the item will go.
- Plan to have someone help you move the boxes.
Inspect on delivery
Please inspect every box when it arrives. Look for crushed corners, punctures, or other visible damage. If you're asked to sign for delivery and a box looks damaged, note the damage with the carrier, and take photos before opening.
Damaged, missing, or lost items
Email support@comparadar.com as soon as possible with:
- Your order number
- Photos of the damaged item, the packaging, and the shipping label
- A short description of the problem
We'll work with the brand to resolve it. The same applies if tracking shows your order as delivered but you can't find it. For returns, see our Returns & Refunds page.