Every product on Comparadar is sold by Comparadar and shipped by the brand that makes it. Return windows, condition rules and fees are set by that brand, and we show them on every product page. Comparadar handles your request, obtains the return authorization from the brand, and issues your refund once the brand has received and checked the item.
How to start a return
- Email support@comparadar.com with your order number and the reason for the return, inside the brand's return window below.
- We request a return authorization from the brand and send you the return address and instructions, usually within 2 business days.
- Ship the item back in its original packaging. The brand provides a prepaid return label; a flat return label fee (shown in the table below) is deducted from your refund, unless the item is damaged or defective.
- Once the brand receives and inspects the item, we refund your original payment method. Any restocking fee listed below is deducted from the refund.
Return terms by brand
Checked against each brand's published policy on October 1, 2026. The terms shown on this page at the time you order are the terms that apply to your order.
| Brand | Window | Condition | Return shipping | Fees | Warranty |
|---|---|---|---|---|---|
| Relax Far Infrared Saunas | 30 days from the ship date | Unopened: full refund minus original shipping. Opened or used, non-defective items are accepted with a fee. | $40 flat label fee, deducted from refund | 15% restocking on opened items; $100 on saunas and the Sky Eye lamp | 1 year |
| iReliev | 30 days | Unused, with tags, in original packaging. Sale items and skin-contact hygiene items cannot be returned. | $30 flat label fee, deducted from refund | No restocking fee on returns handled through Comparadar | 1 year |
| Lumara | 30-day money-back guarantee | The brand does not publish condition rules. | $20 flat label fee, deducted from refund | No restocking fee. Returns and replacements take 1–3 weeks to process. | 3 years (Illuminate panels), 2 years (VISO mask), 1 year (Lumara Pad) |
| PlayMakar (Durasage sauna) | 30 days from purchase; the item must arrive back by day 30 | Same condition as received, in original packaging. Consumables cannot be returned. | $40 flat label fee, deducted from refund | 25% restocking if the original packaging is missing | Not listed by the brand |
| Red Light Pro Devices | 14 days from delivery | Unopened, in sealed original packaging. Opened items can only be exchanged. | $15 flat label fee, deducted from refund | 10% restocking on every approved return | 12-month limited warranty |
| Durasage Health | 30 days from delivery | Unused, in original packaging. | $40 flat label fee, deducted from refund | 20% restocking fee on change-of-mind returns | 12 months, per Durasage |
| Renew Red Light | 30 days from delivery; the return must be postmarked by day 30 | Like-new, with all original packaging and components. No exchanges or store credit. | $30 flat label fee, deducted from refund | No restocking fee | 3 years (panels), 1 year (Mask, Wrap) |
| EVEDIA | 30 days from delivery | The ION mask may be returned used or unused (one trial return per household). | Free: EVEDIA provides a prepaid label | No restocking fee | 2 years (ION mask) |
| PurRed Light Therapy | 30-day money-back guarantee | Returns accepted opened or unopened. | $15 flat label fee, deducted from refund | 20% restocking fee | Not published by the brand |
| RevX Wellness | 30 days from delivery | Never filled or used, packaging opened only for inspection: full refund minus the label fee (we waive the restocking fee). Filled or used: 50% restocking fee. Report damage within 48 hours. | $75 flat label fee, deducted from refund (tubs and chillers ship by freight) | 50% restocking fee on filled or used units; none on unused units | 1 year on tub and chiller, per RevX; must be registered within 30 days of delivery with a setup video |
| Artico Plunge Liners | 30 days from delivery | Repackaged in original packaging with all seals and installation hardware. | $15 flat label fee, deducted from refund | No restocking fee | No separate warranty; 30-day money-back on defective or damaged liners, per Artico's FAQ |
| Nicebeam | 30 days from delivery. Exception: the made-to-order 1–2 person sauna cabin cannot be returned, per Nicebeam; missing or damaged parts are replaced. | Unopened and unused. Report shipping damage within 30 days with photos. | Free: Nicebeam provides a prepaid label | No restocking fee | 1-year limited warranty (LED output decline not covered) |
| Solawave | 60 days from delivery (Solawave's 60-day money-back guarantee) | In original packaging with all kit contents. | Free: label provided through our return process (Solawave's own prepaid labels apply only to solawave.co orders) | No restocking fee | 1-year limited on the wand; Solawave's warranty applies to purchases from authorized retailers, which includes Comparadar via Shopify Collective |
Damaged or defective on arrival
Inspect your order when it arrives. If anything is damaged or does not work, email us within 3 days of delivery with photos of the item and the packaging. The brand will repair, replace or refund the item, and no restocking fee or return shipping applies to confirmed damage or defects.
Refund timing
We refund the original payment method within 2 business days of the brand confirming receipt of the return. Your bank or card issuer may take a further 3–10 business days to post the credit.
Cancellations
We review cancellation requests manually. If your order has not shipped, we cancel it and refund you in full. If it has already shipped, the brand's return terms apply.
Warranty
Every brand on this page has authorized Comparadar as a retailer through Shopify Collective, so your purchase is an authorized purchase for warranty purposes. The manufacturer's warranty listed above applies; Comparadar does not add a separate warranty. If you have a warranty issue, email support@comparadar.com with your order number and we will connect you with the brand and confirm your purchase to them.
Questions before you order? Email support@comparadar.com; we reply within 1–2 business days.